Privacy Policy

Effective Date: [08/15/2025]
Last Updated: [10/01/2025]

1. Overview
   This Privacy Policy explains how VELORA NUTRITION (“VELORA”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you use veloranutrition.com or interact with our services. By using the Site or providing information, you agree to the practices described below.
   
   

2. Information We Collect
   
   

2.1 Information You Provide
We collect the personal information you voluntarily submit when:

• Placing an order
  

• Creating an account
  

• Subscribing to email or SMS
  

• Contacting customer service
  

• Participating in surveys, promotions, or leaving reviews
  
  

This includes:

• Name
  

• Email address
  

• Billing and shipping address
  

• Phone number
  

• Order and payment details (processed securely by third parties)
  
  

2.2 Information Collected Automatically
When you visit our Site, we automatically collect:

• IP address
  

• Browser and device type
  

• Country or location
  

• Pages visited and session duration
  

• Referral source
  

• Cookie and tracking data
  

1. How We Use Your Information
   We use your personal information to:
   
   

• Process and ship orders
  

• Communicate order updates or respond to inquiries
  

• Prevent fraud and maintain security
  

• Improve our website and customer experience
  

• Send marketing communications (if you opt in)
  

• Comply with legal and tax obligations
  

1. Legal Basis for Processing (GDPR)
   Where applicable, we process your personal data based on:
   
   

• Contractual necessity
  

• Legal obligation
  

• Legitimate interests (e.g. fraud prevention, service improvement)
  

• Consent (for marketing, cookies, etc.)
  

1. How We Share Your Information
   We do not sell your personal data. We share it only when necessary with:
   
   

• Shopify (eCommerce hosting and checkout)
  

• Payment processors (e.g., Stripe, PayPal)
  

• Shipping carriers
  

• Email/SMS platforms (e.g., Klaviyo, Postscript)
  

• Advertising/analytics tools (e.g., Google, Meta)
  

• Legal authorities, if required
  

All third parties are contractually required to protect your data.

1. Cookies and Tracking Technologies
   
   

6.1 Types of Cookies We Use

• Strictly necessary cookies (site functionality)
  

• Performance cookies (analytics)
  

• Functional cookies (preferences)
  

• Targeting/advertising cookies (personalized ads)
  
  

6.2 Managing Cookies
You can control cookies in your browser settings or use opt-out tools. Disabling cookies may affect site functionality.

1. Targeted Advertising and Profiling
   We may use tools to deliver targeted ads and personalize your experience based on your browsing or purchase activity. You can opt out using:
   
   

• https://optout.aboutads.info
  

• https://www.youronlinechoices.eu
  
  

1. Automated Decision-Making
   We may use automated tools for order review, personalization, or marketing optimization. You may request human review of decisions that affect you under applicable law.
   
   

2. International Data Transfers
   Your data may be transferred to and processed in other countries (including the U.S. and Canada) where our service providers are located. Transfers are made under appropriate safeguards such as Standard Contractual Clauses.
   
   

3. Data Retention
   We keep your data only as long as necessary to:
   
   

• Fulfill orders and provide customer service
  

• Meet legal, tax, and regulatory obligations
  

• Protect against fraud and abuse
  
  

Data is securely deleted or anonymized when no longer needed.

1. Your Rights (GDPR, UK GDPR, CPRA, etc.)
   Depending on your jurisdiction, you may have the right to:
   
   

• Access your personal data
  

• Request correction or deletion
  

• Restrict or object to processing
  

• Withdraw consent (e.g., marketing)
  

• Receive a copy of your data in portable format
  

• File a complaint with a data protection authority
  
  

To exercise your rights, email support@veloranutrition.com. We may need to verify your identity.

1. California Privacy Rights (CCPA / CPRA)
   If you’re a California resident, you have the right to:
   
   

• Know what personal data we collect and how it's used
  

• Request access to or deletion of your data
  

• Opt out of the sale or sharing of your personal data (we do not sell)
  

• Use an authorized agent to submit requests
  
  

To submit a request, contact support@veloranutrition.com. We may request documentation to verify identity or agent authority.

1. Do Not Track (DNT) Signals
   Our website does not currently respond to browser DNT settings. You can manage tracking preferences through browser tools or opt-out platforms.
   
   

2. Children’s Privacy
   Our Site is not intended for children under 13 (or 16 where applicable). We do not knowingly collect personal data from minors. If we learn we’ve collected such data, we will delete it.
   
   

3. Data Security
   We use industry-standard security measures, including:
   
   

• SSL encryption
  

• Secure hosting and limited access controls
  

• Ongoing monitoring for threats
  
  

No system is 100% secure. You are responsible for maintaining the confidentiality of your account login.

1. Changes to This Policy
   We may update this Privacy Policy at any time. If material changes are made, we will notify you as required by law. Updated policies will always be posted on this page.
   
   

2. Contact Us
   To ask questions, make requests, or exercise your rights, contact us at:
   VELORA NUTRITION
   Email: support@veloranutrition.com