Shipping policy

Shipping Policy

1. Order Processing
   Orders are processed within 1 business day (Monday to Friday), excluding public holidays. Orders placed after 12:00 PM local warehouse time will be processed on the next business day. You will receive a confirmation email with tracking details once your order has shipped.
   

2. Shipping Origins
   We fulfill orders from partner distribution centers located in the United States, United Kingdom, and Asia, depending on product availability and destination. You will be notified if any delays occur due to location-specific issues.
   

3. Estimated Delivery Times
   Delivery times vary based on region. Total delivery includes both processing and shipping time. All timeframes below are estimates and exclude customs or carrier delays.
   
   

Please note: Customs processing, weather disruptions, local holidays, and courier delays may extend shipping times. These factors are outside our control, but we’ll keep you updated if delays occur.

1. Customs, Duties, and Import Taxes
   For international shipments, your order may be subject to import duties, VAT, or customs clearance fees depending on your country’s regulations. These charges are the responsibility of the recipient and are not included in your order total or shipping fee.
   
   

2. Partial Shipments
   If your order contains multiple items, they may ship in separate packages to ensure faster delivery. You will receive separate tracking numbers for each package when this occurs.
   
   

3. Shipping Options & Tracking
   All shipments include tracking. Carriers are automatically selected based on your delivery location and shipping speed. Express shipping options may be available at checkout for some regions.
   
   

4. Insured Shipping (Optional at Checkout)
   You may select Insured Shipping at checkout, which covers the following:
   
   

• Lost package: Replacement sent free of charge
  
  

• Damaged item: Immediate reshipment at no cost
  
  

• Failed delivery by carrier: Full coverage provided
  
  

Without selecting Insured Shipping, compensation for loss or damage may not be guaranteed.

1. Failed Deliveries and Address Issues
   We are not responsible for delays or losses caused by incomplete or incorrect addresses provided at checkout. If a package is returned due to address issues, missed delivery, or customs refusal, we may offer reshipment at the customer’s expense. Refunds will exclude shipping fees.
   
   

2. Signature on Delivery (High-Value Orders)
   For high-value orders, a signature may be required at delivery. You will be notified at checkout if this applies. This is to prevent fraud and ensure secure delivery.
   
   

3. Shipping Restrictions
   We currently ship to most countries worldwide. However, we do not ship to the following regions due to carrier or customs restrictions: [Insert any blocked countries or embargoed regions if applicable]. Orders placed from unsupported regions will be cancelled and refunded.
   
   

4. Force Majeure
   We are not liable for delays or delivery failures caused by circumstances beyond our control, including but not limited to natural disasters, war, strikes, customs delays, pandemics, or shipping carrier disruptions.
   
   

5. Policy Acceptance
   By placing an order on our website, you agree to the terms outlined in this Shipping Policy.
   
   

6. Need Help?
   If you have questions about your order, delivery status, or need assistance, contact our support team at support@veloranutrition.com. We typically respond within 1 business day.