Terms of service

Effective Date: [08/15/2025]
Last Updated: [10/01/2025]

1. Overview
   These Terms of Service ("Terms") govern your access to and use of all websites, digital services, products, and features operated or offered by Velora Nutrition ("VELORA", "we", "us", or "our"). By accessing or using any part of the Services, you agree to be bound by these Terms, along with our Privacy Policy. If you do not agree, do not access or use the Services.
   
   

2. Account and Eligibility
   To use the Services, you must be at least the age of majority in your state, province, or country of residence. You confirm that you meet this requirement and are not otherwise barred from using the Services under applicable law. You agree to provide accurate, current, and complete information during registration or checkout and to maintain the security of your login credentials. You are solely responsible for all activity under your account.
   
   

3. Product Information
   We aim to provide accurate product information, including images and descriptions, but cannot guarantee that what you see on your screen will match the physical product due to screen settings or device types. We reserve the right to change product details, pricing, or availability at any time without notice. We may limit product quantities by customer, region, or jurisdiction at our discretion.
   
   

4. Orders and Acceptance
   Placing an order constitutes an offer to purchase, which is subject to our acceptance. VELORA reserves the right to accept, decline, cancel, or modify orders for any reason. Orders are only confirmed once payment has been processed and accepted. By placing an order, you agree to our Shipping Policy and Refund Policy. We are not liable for order errors caused by incorrect information submitted by you.
   
   

5. Pricing and Payments
   Prices are listed in your local currency where applicable and do not include shipping, taxes, duties, or customs fees unless explicitly stated. We reserve the right to change prices or discontinue promotions without prior notice. You authorize VELORA to charge your selected payment method for all purchases. You confirm that you are authorized to use any payment method submitted.
   
   

6. Shipping and Risk of Loss
   All delivery timelines are estimates and not guarantees. Once an order is transferred to the shipping carrier, title and risk of loss pass to you. We are not responsible for delays caused by customs processing, shipping carriers, weather events, or other factors beyond our control. For more details, refer to our Shipping Policy.
   
   

7. Intellectual Property
   All content on the Services — including but not limited to images, logos, product names, graphics, videos, software, and written content — is owned or licensed by VELORA and protected under intellectual property laws. You may not copy, reuse, distribute, or exploit any part of the Services without prior written consent from VELORA or the applicable rights holder.
   
   

8. Third-Party Services and Tools
   We may provide access to third-party tools or link to third-party websites. These are provided "as is" without any endorsement or warranty. Your use of third-party services is governed solely by their terms and conditions, and we assume no liability for your use of such services.
   
   

9. Relationship with Shopify
   VELORA operates on the Shopify platform, which provides the backend infrastructure. Shopify is not involved in order fulfillment or customer service. All transactions and disputes are between you and VELORA. You release Shopify and its affiliates from any claims related to your use of the Services or products purchased.
   
   

10. Privacy and Data Use
    Your personal information is collected, used, and shared in accordance with our Privacy Policy and Shopify’s Privacy Policy where applicable. By using the Services, you consent to the international transfer and processing of your data, including by third-party providers used to operate the Services.
    
    

11. GDPR and International Data Rights
    If you reside in the European Economic Area (EEA), United Kingdom, or other jurisdictions with similar privacy laws, you may have rights under the General Data Protection Regulation (GDPR) or equivalent laws. These include rights to access, correct, restrict, or delete your personal data. You may exercise these rights by contacting us at support@veloranutrition.com.
    
    

12. California Consumer Rights (CCPA)
    If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), including the right to request access to or deletion of your personal information and the right to opt out of the sale of your data, if applicable. Please review our Privacy Policy or contact us to exercise your rights.
    
    

13. Children’s Privacy
    Our Services are not intended for use by anyone under the age of 13 (or 16 in jurisdictions where that is the applicable age of digital consent). We do not knowingly collect or store personal data from children. If we learn that a child has submitted personal information without appropriate consent, we will delete it promptly.
    
    

14. Feedback and Submissions
    If you provide any suggestions, ideas, reviews, comments, or other content (“Feedback”), you grant us a perpetual, worldwide, royalty-free license to use and display that Feedback in any medium. You represent that you have all rights to the submitted content and that it does not violate any third-party rights or applicable laws.
    
    

15. Prohibited Conduct
    You agree not to use the Services for any unlawful or prohibited purpose. This includes but is not limited to: violating laws; infringing intellectual property; transmitting viruses or malware; scraping or crawling the site; sending unsolicited messages; or interfering with site functionality. We reserve the right to terminate access for any violation.
    
    

16. Termination
    We may suspend or terminate your access to the Services at any time without notice. Upon termination, any outstanding obligations under these Terms will survive, including but not limited to intellectual property rights, limitations of liability, and indemnity provisions.
    
    

17. Disclaimer of Warranties
    The Services and all products are provided “as is” and “as available.” We make no guarantees that the Services will be error-free or uninterrupted. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
    
    

18. Limitation of Liability
    To the maximum extent permitted by law, VELORA and its affiliates shall not be liable for any indirect, incidental, punitive, or consequential damages, including loss of data, revenue, profits, or business opportunities, arising from your use of the Services or purchase of products.
    
    

19. Indemnification
    You agree to defend, indemnify, and hold harmless VELORA, Shopify, and their respective affiliates, employees, and partners from any claims, damages, or liabilities resulting from your use of the Services, your breach of these Terms, or your violation of any rights of a third party.
    
    

20. Dispute Resolution and Arbitration
    You agree to resolve any disputes with VELORA through binding, individual arbitration, and not through class actions. The arbitration will be conducted in accordance with the rules of a recognized arbitration provider. This clause does not apply in jurisdictions where arbitration agreements are not enforceable.
    
    

21. Force Majeure
    We are not liable for delays or failure to perform due to causes beyond our control, including but not limited to acts of God, natural disasters, war, strikes, governmental actions, cyberattacks, supply chain disruptions, or pandemics.
    
    

22. Accessibility Statement
    VELORA is committed to digital accessibility for all users. If you experience difficulty accessing any part of our Services, please contact us at support@veloranutrition.com so we can assist you.
    
    

23. Mobile Messaging (SMS/MMS) Terms
    By opting into our SMS/MMS marketing program, you consent to receive recurring automated marketing messages at the phone number provided. Message frequency varies. Consent is not a condition of purchase. You may opt out at any time by replying STOP. For full program terms, see our Mobile Messaging Terms and Conditions.
    
    

24. Assignment
    You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without notice.
    
    

25. Severability
    If any provision of these Terms is found to be unlawful or unenforceable, that provision will be modified to the minimum extent necessary or severed. All remaining provisions will remain in full force and effect.
    
    

26. Waiver and Entire Agreement
    Our failure to enforce any provision of these Terms shall not be a waiver of that provision. These Terms, along with our Privacy Policy and any linked policies, constitute the entire agreement between you and VELORA regarding your use of the Services.
    
    

27. Governing Law
    These Terms are governed by the laws of the jurisdiction where VELORA is headquartered. You agree to submit to the exclusive jurisdiction of local courts, unless arbitration is applicable.
    
    

28. Changes to Terms
    We reserve the right to update or modify these Terms at any time. Any material changes will be communicated as required by law. Continued use of the Services after changes go into effect constitutes your acceptance of the revised Terms.
    
    

29. Contact Information
    If you have any questions about these Terms of Service, contact us at:
    VELORA NUTRITION
    Email: support@veloranutrition.com